208: 😇 Delight Is in the Details

What do Manuka honey, brown M&Ms, chocolate milk, vanilla gelato, rose petals, fair trade bananas, and Twizzlers have in common? No, they’re not ingredients for a bizarre ice cream sundae. Listen to today’s episode to find out . . . 🌟 3 Key Takeaways Botching the basics: **A term my friend and I use for companies who fail to deliver the baseline minimum expected customer experience. See also: unforced errors in Chapter 3 of Free Time, “Systematize the Spirit of Your Business.” “God is in the details:” What might seem simple at a first glance often turns out to be more complex and require more time and attention to accomplish correctly. **** Touring bands have backstage riders that specify details on stage design, sound systems, lighting, and an artist's green room wishlist. 📝 Permission: Be picky about the details! And to be incredibly detail oriented in your documentation. ✅ Do (or Delegate) This Next: Create your own form of a celebrity rider, whether for your household, for travel and on-site client events, or even VIP days you might host with clients. I encourage you to go a little wild with this! Yes, figure out what your must haves are, but then imagine your ultra delightful details too :) 🔗 Resources Mentioned Video clip: Curb Your Enthusiasm—Pissing Off Mocha Joe (S10, E1) TV Show: Bravo’s Below Deck (Prime, Peacock) Articles: John Wooden’s Pyramid of Success The Smoking Gun’s 300+ Backstage Riders; Sample Excerpts: John Mayer (2005), Adele (2011), Katy Perry (Page 1, Dressing Rooms), Justin Bieber (2010), Pearl Jam (2008) PDF: JE’s Palm Beach Household Manual Tools: Free Time Business Operations Dashboard (promo code PODCAST), Free Time Toolkit, ChatGPT 📚 Books Mentioned The Essential Wooden by John Wooden Free Time: Lose the Busywork, Love Your Business Pivot: The Only Move That Matters Is Your Next One Life After College 🎧 Related Episodes The Really Rich Podcast: Ep 22 with Rey Flemings: Buying What Isn’t For Sale, Post Luxury, & Kindness Pivot: ChatGPT as Universal Intern and Permission Not to Be a Billionaire with Kevin Kelly Expansive Impact and Spacious Scheduling with Sarah Young Free Time: 200: 🎉 20+ Free Time Permission Slips for Small Business Owners (Part 1) 202: 🎉 20+ Permission Slips for Small Business Owners (Part 2) 068: Are You Running a Grumpy Business? 176: 🍪What’s the Chocolate Chip Banana Bread in Your Business?🍌 104: Save Someone Next Steps 146: New? Help Us Welcome the Next You (A Message for Your New Team Members) 194: 🤖 Top 10 Favorite Recent GPT Prompts for Creative Business Owners 🌟Enjoying the show? The best way to thank us is by leaving a rating or review ❤️ Join our private BFF community for Heart-Based Business owners 💌 Subscribe to the Time Well Spent newsletter: http://itsfreetime.com/join 🛠 Get instant access to the Free Time Toolkit: http://itsfreetime.com/toolkit ☎️ Submit a voice question or comment: http://itsfreetime.com/ask 📝 Check out full show notes and share with friends: https://itsfreetime.com/episodes/208 Learn more about your ad choices. Visit megaphone.fm/adchoices