Stop listening to the customer with Adam Ferrier

Show notes* Adam’s agency Thinkerbell* Adam’s book: Stop listening to the customerSummary* Adam Ferrier challenges the idea of being "customer-obsessed," arguing that brands lose their identity by focusing too much on consumer needs.* He believes brands should prioritize their own values and what they stand for instead of solely catering to customer demands.* Companies like Apple and IKEA are examples of successful brands that don’t always prioritize customer convenience but stick to their vision.* Ferrier suggests that modern marketing often dilutes creativity, and strong brand leadership is essential to keep a brand distinct.* He advocates for a company-wide approach to branding, where everyone, not just the marketing department, is responsible for the brand's success. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit letstalkbranding.substack.com