#274: The Loyalty Report 2021 (Short Summary Show)

"https://info.bondbrandloyalty.com/loyaltyreport-2021 (The Loyalty Report)" features loyalty research with tens of thousands of consumers in North America, so this annual research report is a huge help for our industry to learn from. Today I share the top insights shared from my 2021 interview with https://www.linkedin.com/in/phillipsrubin/ (Phil Rubin), who explained their latest loyalty learnings, such as the increasing importance of being loyal to your customers (rather than simply expecting it from them). Show Notes: 1) https://letstalkloyalty.com/127/ (Phil Rubin Interview on The Loyalty Report 2021) 2) https://www.linkedin.com/in/phillipsrubin/ (Phil Rubin ) 3) https://www.bondbrandloyalty.com/ (Bond Brand Loyalty) 4) https://letstalkloyalty.com/255-the-loyalty-report-2022-essential-insights-and-innovations-for-loyalty-professionals/ (Let's Talk Loyalty Episode#255: The Loyalty Report 2022)