#334: Fred Reichheld - Loyalty Industry Legend Launches "Winning On Purpose - the Unbeatable Strategy of Loving Customers" (Short Summary Show)

Key insights from https://www.linkedin.com/in/fredreichheld/ (Fred Reichheld), a legend of the industry. As the creator of the “Net Promoter System”, Fred Reichheld is a true legend in the loyalty industry. His career spans 44 years as a consultant, author of four best-selling books and an internationally-renowned speaker on loyalty. https://www.linkedin.com/in/tom-peacethe-loyalty-people/ (Tom Peace), from https://www.linkedin.com/company/the-loyalty-people/ (The Loyalty People), shares his thoughts on Fred’s latest book called https://www.amazon.com/Winning-Purpose-Unbeatable-Strategy-Customers/dp/1647821789 (“Winning On Purpose – The Unbeatable Strategy of Loving Customers”) – which features some profound new ideas on the very fundamentals of how we do business. Hosted by Tom Peace Show Notes : 1) https://www.linkedin.com/in/fredreichheld/ (Fred Reichheld) 2) https://www.linkedin.com/in/tom-peacethe-loyalty-people/ (Tom Peace) 3) https://www.theloyaltypeople.global (Loyalty People) 4) https://letstalkloyalty.com/167/ (#167:Fred Reichheld - Loyalty Industry Legend - Launches "Winning On Purpose - the Unbeatable Strategy of Loving Customers") 5) https://www.amazon.com/Winning-Purpose-Unbeatable-Strategy-Customers/dp/1647821789 ("Winning on Purpose: The Unbeatable Strategy of Loving Customers")