#47: Shirley King - Loyalty Program Manager, IHG Rewards Club & Kimpton Inner Circle

Shirley King has been designing, developing and building loyalty programmes for a luxury boutique hotel brand within IHG Group, including the "Kimpton Hotels Inner Circle" as well as the "IHG Rewards Club" for over twenty-five years. In this episode of Let's Talk Loyalty, we discuss some of her award-winning programme elements, key principles of creating extra-ordinary experiences for top tier members, as well as some exciting and inspiring updates for her career at a very challenging time for the travel industry globally. Show Notes: 1) https://www.linkedin.com/in/shirley-king-b748787/ (Shirley King )- Loyalty Program Manager, IHG Rewards Club and Kimpton Inner Circle 2) https://www.ihg.com/kimptonhotels/hotels/us/en/reservation (Kimpton Boutique Hotels) 3) https://skift.com/ (Skift - Daily Travel Podcast ) 4) https://thepointsguy.com/ (The Points Guy) 5) https://onemileatatime.com/ (One Mile at a Time) 6) https://www.flyertalk.com/ (Flyer Talk )