SSS #022: Driving blindfold through the badlands with Zoe O'Toole

In this interview, Zoe O'Toole tells us how she went into a hostile, change-fatigued environment with no project portfolio overview and implemented project and portfolio reporting. She shares how she gained trust and improved communication, and reminds us to listen and understand before making recommendations for change.This interview is also available as a video at https://www.youtube.com/watch?v=cVk-XAHIKE4&list=PL1ZmB1dbMaa1uauuDxHoxxMDyVV_oQIPs&index=25This is one of Pragmatic PMO's interview series "Scary Scars Shared". In these interviews, Ken asks Real Project Managers to share in around ten minutes what they learned from their most successful and their challenging project management experiences (scars).Sharing short, sharp, project lessons interviews like this is just one of the pragmatic pointers recommended in Ken's book “Learning lessons from Projects: How it works, why it goes wrong, and how it you can do it better”, available from Amazon http://bit.ly/KensLLBook