MBA1751 How to Handle Negative Reviews & Comments Online

You will get complaints. Everyone does. Even the best companies in the world do. Instead of trying to avoid the unavoidable, prepare for it! Whether it's your own mistakes, haters hating, or just normal people having a bad day, it's gonna happen. What's the right response? The professional response? Today, we discuss how to handle bad reviews, flak on social media, and other forms of public shaming. We'll explain how to respond, and why some complaints are actually great marketing opportunities. Learn how to take a hit constructively. Click Play!