The importance of customer success with Kat Locascio

Brett talks with Kat Locascio, the first Customer Success hire at The Juice. This is Kat’s first time in a CS role, after years of professional experience in recruiting, non-profits, and tech. Kat shares her views on Customer Success, what success looks like to her in this new role, and her 80/20 rule. 0:00 Intro 1:18 Conversation with Kat 4:20 Kat’s background 8:53 Bad experiences in tech 15:44 Role of Customer Success Manager 19:50 What does success look like 26:15 Outro Follow The Juice:| Website | Blog | Twitter | LinkedInFollow Kat:| LinkedInFollow Brett:| Twitter | LinkedIn