Check your CX Blind Spots

Fast-growing financial tech companies like Ant Financial, Robinhood, and TransferWise are not only disrupting the financial industry, they’re reshaping consumer behavior and expectations. But while hypergrowth companies may be experts at disruption, retaining and supporting customers is another story. Ray Klostermann, chief rocketeer at TTEC Agility, identifies the key issues fast-growing companies often overlook about the customer experience.