How the Best Stay on Top in Professional Services

All companies want to excel, but what steps can you take to be the best? In the competitive world of professional services, figuring this out is more important than ever. Jeanne Urich, managing director of Service Performance Insight, talked to Workday to answer that question. Based on her extensive research from her firm’s annual benchmark survey, Urich shared her insights about the technology and process changes professional services firms are embracing to make the biggest impact on their business.