86 Episodes

  1. #5 Adrian Swinscoe: Break The Cycle of Poor CX With This Framework!

    Published: 11/22/2023

  2. #4 Adam Vasallo: Redefining Customer Experience With Technology

    Published: 11/15/2023

  3. #3 Nigel Piper: Rethinking Customer Support with Xero’s Nigel Piper

    Published: 11/8/2023

  4. #2 Matt Dixon: Master Customer Experience with The Challenger Sale Approach

    Published: 11/2/2023

  5. #1 Brandon Kirk: The Secret To Mastering Customer Experience in Your Business

    Published: 11/1/2023

  6. Introducing Experts of Experience

    Published: 10/25/2023

5 / 5

If your customers aren’t happy, they will let you and the whole world know. Loudly. Ever wonder how companies deliver a consistent experience that meets - and exceeds - their customer’s expectations? On this show, we’ll dive deep into the world of customer experience and share how businesses are navigating high expectations and leveraging emerging technology like AI and GPT to create the next great experience for their customers. Hosted by Lacey Peace and featuring some of the smartest business minds of the day, Experts of Experience is your go-to resource for ideas, innovation, and inspiration to level up your CX. This podcast is presented by Salesforce Customer Success.