Hospitality Daily Podcast

1057 Episodes

1. Engage, Don't Just Satisfy: A Blueprint for the "Service-Profit Cycle of Success" in Hospitality - Robyn Pratt, The Phoenicia Malta

   Published: 8/13/2024
2. Do We Really Need To Do This in Hotels? - Robyn Pratt, The Phoenicia Malta

   Published: 8/12/2024
3. Starwood's Secret: How We Slashed Wait Times Using Six Sigma - Robyn Pratt, The Phoenicia Malta

   Published: 8/12/2024
4. How "Spiraling" Helped Me Accelerate My Hospitality Career - Robyn Pratt, The Phoenicia Malta

   Published: 8/12/2024
5. Why We Treat Our Guests Like Friends - Fernando Calvo, Bohemia Suites Gran Canaria

   Published: 8/10/2024
6. This Cowboy Crushed TripAdvisor (And Teaches Us How) - Russell True, White Stallion Ranch

   Published: 8/9/2024
7. How Upselling is Key To Delighting Guests And Making More Money - Josiah Mackenzie [Guest Experience Research Series]

   Published: 8/8/2024
8. The Guest Feedback Goldmine - Josiah Mackenzie [Guest Experience Research Series]

   Published: 8/7/2024
9. Opportunities in Building Guest Relationships Today - Baskar Manivannan, Sojern [Sponsor Bonus]

   Published: 8/6/2024
10. Why Guest Relationships Are The Key to Unlocking Revenue Today - Josiah Mackenzie [Guest Experience Research Series]

    Published: 8/6/2024
11. Announcement: Guest Experience & Relationship Building Research Series This Week

    Published: 8/6/2024
12. How I Spend My Time (And What I Focus On) As A Hospitality Leader - Ernest Lee, citizenM

    Published: 8/5/2024
13. How Robert De Niro in "Casino" Influenced My Career in Hospitality - Ernest Lee, citizenM

    Published: 8/5/2024
14. 48 Years of Hospitality Wisdom - Jose Cervano, InterContinental Mark Hopkins San Francisco

    Published: 8/4/2024
15. The Two Chemicals Behind The Best Hospitality Experiences - Samantha Hardcastle

    Published: 8/3/2024
16. These Slovenian River Guides Showed Me "Experience" Doesn't Have to Cost Anything - Samantha Hardcastle

    Published: 8/2/2024
17. Sustainable Hospitality: Real Steps, Real Impact - Christian de Boer, Jaya House Hotels

    Published: 8/1/2024
18. Does TripAdvisor Still Matter for Hotels in 2024? (Reputation Management Masterclass) - Christian de Boer, Jaya House Hotels

    Published: 7/31/2024
19. This Is What Being Radically Guest-Focused Looks Like - Christian de Boer, Jaya House Hotels

    Published: 7/30/2024
20. How To Create A Resume and Cover Letter That Stands Out in Hospitality - Ashley Godfrey

    Published: 7/30/2024