693 Episodes

  1. #493: The Top 3 in-demand marketing jobs for 2024 with Sue Keith, Ceres Talent

    Published: 3/6/2024

  2. #492: Building and maintaining a culture of customer centricity with Abhii Parakh, Head of Customer Experience at Prudential

    Published: 3/4/2024

  3. #491: Data collection done right with Sean Falconer, Skyflow

    Published: 3/1/2024

  4. #490: AI & Great Customer and Employee Experiences with Simonetta Turek, Chief Product Officer at Medallia

    Published: 2/28/2024

  5. #489: Machine learning in the enterprise with Eric Siegel, Machine Learning Week

    Published: 2/26/2024

  6. #488: Learning from our data with Matt Swalley, Omneky

    Published: 2/23/2024

  7. #487: (Actually) great content with generative AI, with Jon Ricketts, AGYL AI

    Published: 2/21/2024

  8. #486: Igniting customer centricity with Sri Narasimhan, Head of Enterprise Customer Experience at CVS Health

    Published: 2/19/2024

  9. #485: A winning first-party data strategy with Heidi Bullock, CMO, Tealium

    Published: 2/16/2024

  10. #484: What it takes to be a category-leading CX brand, with Joe Tyrrell, CEO of Medallia

    Published: 2/14/2024

  11. #483: Omnichannel and the future of retail with Kristin Schoenstein and Elizabeth Robillard, eTail Palm Springs

    Published: 2/12/2024

  12. #482: Making phone conversations with customer count, with Ryan Johnson, CallRail

    Published: 2/9/2024

  13. #481: Customer journey management with Stacy Sherman, Doing CX Right

    Published: 2/7/2024

  14. #480: Search and the Customer Experience, with David Ting, Zenni Optical

    Published: 2/5/2024

  15. #479: Left-brain/Right-brain AI with Peter van der Putten, Director AI Lab at Pega

    Published: 2/2/2024

  16. #478: When is headless the right (or wrong) idea? with Liz Spranzani, CTO at Verndale

    Published: 1/31/2024

  17. #477: Gen AI in the E-commerce Experience with Bernadette Nixon, Algolia

    Published: 1/29/2024

  18. #476: Digital experiences in physical retail with Sarah Jarvis, Eagle Eye Solutions

    Published: 1/26/2024

  19. #475: Customer lifetime value for the win, with Neil Hoyne, Chief Strategist at Google

    Published: 1/24/2024

  20. #474: Increasing speed to improve CX with Doug Rubingh, Sinch MessageMedia

    Published: 1/22/2024

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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel customer experience, and more. The Agile Brand is hosted by Greg Kihlström, martech and artificial intelligence transformation advisor and consultant to leading brands, speaker, entrepreneur, and best-selling author. It provides a fresh perspective on the continually evolving dynamic between brands and the audiences they serve.