#53 - Bland AI: The Rise of Voice AI

Marc Bernstein sits down with Isaiah Granet, Founder & CEO of Bland AI, to explore how Voice AI agents are revolutionizing customer service and making long hold times a thing of the past. They dive into how Bland AI is designing conversational AI that feels personal, responsive, and as effortless as talking to an old friend. The discussion covers the evolution of voice as the preferred customer service channel, why AI-driven conversations can outperform human interactions, and how companies can create seamless, frustration-free customer experiences. They also tackle the impact of AI on jobs, exploring whether automation will replace workers or open up new opportunities for more meaningful roles. Looking ahead, they imagine a future where customers interact with AI-powered personal assistants instead of navigating clunky phone trees—an era where great service is just a voice command away. Timestamps: 00:00 Introduction 00:57 Voice AI Agent using Gen AI 02:30 Founding Story 07:35 Engagement with Voice AI 10:30 LLM Data 12:40 Training AI on Social Skills 17:00 Different AI Tools 19:40 Strategies as AI Leaders 24:00 AI Taking Jobs 36:22 AI in 3 Years