Reimagining The Contact Center - with Marc Bernstein

54 Episodes

1. #54 - Regal.ai: The Contact Center Revolution

   Published: 3/5/2025
2. #53 - Bland AI: The Rise of Voice AI

   Published: 1/28/2025
3. #52 - Speechmatics: The Future of Seamless Customer Service

   Published: 10/23/2024
4. #51 - Bling: Automating Agents in the Contact Center

   Published: 10/7/2024
5. #50 - Loris: Customer Insights, Quality Assurance, Agent Copilot

   Published: 9/24/2024
6. #49 - Convoso: Effective Prompt Engineering

   Published: 9/10/2024
7. #48 - OttoQA: LLMs vs. Keywords

   Published: 9/4/2024
8. #47 - Krisp: The Evolution of the Virtual Agent

   Published: 8/27/2024
9. The Collaborative Contact Center w/Blair Pleasant

   Published: 12/2/2022
10. Building a Community of Discourse on Discord w/Megan Merrick

    Published: 10/7/2022
11. Lessons from Virtualized Work and Leveling Up Agents w/Eric Sims

    Published: 9/9/2022
12. Defining the Human Experience w/Juanita Coley

    Published: 7/29/2022
13. Personalizing Call Center Content w/Sheri Greenhaus

    Published: 5/25/2022
14. Empowering Agents and Securing the Call Center w/Matt Smallman

    Published: 5/2/2022
15. Web3, The Contact Center, and You w/ Thomas Laird

    Published: 4/22/2022
16. Keeping People Promises w/ Steve Bederman

    Published: 3/25/2022
17. Overcoming Organizational Growing Pains w/ Jordan Draper

    Published: 3/11/2022
18. The Future of Conversational AI w/ Kane Simms

    Published: 11/10/2021
19. Surprising Results from Surveying 500+ Contact Center Managers w/ Maria Citrowske

    Published: 10/28/2021
20. An Agent Explains Why He’s Happy at Work w/ Anonymous

    Published: 10/15/2021