An Agent Explains Why He’s Happy at Work w/ Anonymous

Marc has an honest conversation with a contact center agent about empathy on calls, coaching programs and how his employer’s culture has resulted in work happiness - for himself and his team. Our guest wanted to stay anonymous so he could speak openly without worrying about backlash. --- Follow Marc on LinkedIn: https://www.linkedin.com/in/baltoceo/ Learn more about Balto: balto.ai