Being More Human In CX w/Diane Magers

Reimagining The Contact Center - with Marc Bernstein - A podcast by Marc Bernstein

Categories:

Business

Marc Bernstein and Diane Magers discuss the power of storytelling in customer experience, not overlooking the ideas that come from your customers and agents, and instead of good NPS scores, do they recommend us as a company? Diane Magers is the Founder and chief experience officer at Experience Catalysts.