Good Research is Key for Improving CX w/ Stephen Yap, Call Centre Management Association

Reimagining The Contact Center - with Marc Bernstein - A podcast by Marc Bernstein

Categories:

Business

Marc Bernstein and Stephen Yap discuss Improving career progressions in contact centers, the revolution of the Insurance industry, insight on customer surveys, and expanding the talent pool in 2021. Stephen Yap is the Research Director at the Call Centre Management Association, Insurtech Insights and Platform 195.