How Zappos Turned the Call Center into a Great Place to Work w/ Rob Siefker, Zappos

Reimagining The Contact Center - with Marc Bernstein - A podcast by Marc Bernstein

Categories:

Business

Rob Siefker and Marc Bernstein talk about the best way to start in the call center, why Zappos asks "What's your theme song?" in interviews, how customers are the best marketers, and Zappos' biggest contribution to the call center.  Rob Siefker is the Senior Director of Customer Loyalty at Zappos and has been part of the Zappos family for 17 years.