Mastering The Science of Dialogue w/ Mario Baddour, Startek

Mario Baddour and Marc Bernstein talk about how to help employees rise economically and gain new skills at large scales, how to treat employees well Mario Baddour, Global Chief Operating Officer at Startek, has extensive knowledge in operational centers in both diverse industries and global geographies. He is an expert in contact center outsource management supporting industries across Finance/Banking, Technology, Telecommunications, E-Commerce, and Healthcare with complex ITIL, HIPAA and PCI compliant environments. https://balto.ai/podcast