74 Episodes

  1. Marketers Get Schooled on Analytics

    Published: 7/5/2018

  2. Meet the “Chat Avengers”

    Published: 6/14/2018

  3. Find Your Authentic Voice

    Published: 5/22/2018

  4. Are You Taking Employees for Granted?

    Published: 4/18/2018

  5. On the Internet, no one knows you’re a Bot

    Published: 4/3/2018

  6. “Know Me Now” in the Age of AI

    Published: 3/29/2018

  7. Customer Delight Doesn’t Pay

    Published: 2/21/2018

  8. Tell Me a Story

    Published: 1/15/2018

  9. Behind the Beard: 5 Minutes With Santa Claus

    Published: 12/11/2017

  10. The Ultimate CX Ambassador: Santa Claus

    Published: 12/8/2017

  11. “People Marketing” Strategies for the 21st Century Customer

    Published: 11/20/2017

  12. Demystifying AI to Create Magic Moments

    Published: 11/2/2017

  13. Voices From the Customer Front Lines

    Published: 10/11/2017

  14. Your Innovative Marketing Tech Doesn't Matter

    Published: 9/21/2017

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"The CX Pod" is an interview series featuring best practices and the leading thinkers and doers who are changing the way business gets done. The focus is on the customer experience and how business' need to actively evolve with their customers instead of reacting. It is hosted by Elizabeth Glagowski, editor of the Customer Strategist Journal.