The CX Pod

74 Episodes

1. Customer trust starts with action

   Published: 11/14/2019
2. WebMD Customer Care: An Insider's View

   Published: 10/24/2019
3. Dow Jones: Great CX Means Balancing Technology With the Human Touch

   Published: 9/25/2019
4. Barnes & Noble College: A Lesson on Staying Relevant

   Published: 9/11/2019
5. What’s on Your Summer CX Reading List?

   Published: 8/26/2019
6. Get the Details Right Before Diving into Values-based Marketing

   Published: 7/15/2019
7. How to Rethink the Donor Experience

   Published: 6/25/2019
8. The Buying Journey DNA

   Published: 6/3/2019
9. It's Time to Finally get Journey Orchestration Right

   Published: 5/21/2019
10. Check your CX Blind Spots

    Published: 5/1/2019
11. Cracking the Loyalty Code

    Published: 4/1/2019
12. Creating Great Digital Fan Experiences in March Madness and Beyond

    Published: 3/11/2019
13. Set the Record Straight on Customer Centricity

    Published: 3/4/2019
14. Embrace Disruption (Strategically)

    Published: 2/15/2019
15. HR tackles CX employment challenges with data-driven people strategies

    Published: 2/7/2019
16. What's on Shoppers' CX Holiday Wish Lists?

    Published: 12/19/2018
17. Customer Care Evolves Alongside Social Media

    Published: 12/4/2018
18. Shaking Up the Contact Center with AI and Innovation

    Published: 10/29/2018
19. Fire Up Your Customer Feedback Programs

    Published: 10/4/2018
20. How do you measure CX success?

    Published: 9/6/2018