Reimagining The Contact Center - with Marc Bernstein

54 Episodes

1. Start Asking “Did I Make You Happy?” w/ Christa Heibel, CH Consulting Group

   Published: 4/14/2021
2. How to Build a $60MM Sales Team w/ Nick Richmond and Chris Hove

   Published: 4/7/2021
3. How To Scale The Top Performers w/ Randy Clapp, Advantage Communication

   Published: 3/31/2021
4. How Long-term Thinking Changes Everything w/ Bill Murphy, Cresting Wave

   Published: 3/24/2021
5. From Sleeping On The Center Floor to Selling Two BPOs w/ Michael McMillan, BizSprints

   Published: 3/17/2021
6. Commit To Being A Leader w/ Jim Rembach, Call Center Coach

   Published: 3/10/2021
7. Treat Your Agents Like Adults, Not Kids w/ Eduardo Nofuentes, Agile Contact Centre

   Published: 3/3/2021
8. Codify The Spoken Voice w/ Tim Guleri, Sierra Ventures

   Published: 2/24/2021
9. Mastering The Science of Dialogue w/ Mario Baddour, Startek

   Published: 2/17/2021
10. Ariel Gorelik at AmTrust - Benefits of Globalization for Contact Centers

    Published: 2/10/2021
11. Phil Bennett - How Call Centers Can Be Fully Remote

    Published: 1/28/2021
12. Cliff Holekamp - What You Need To Succeed As a Start Up

    Published: 1/28/2021
13. Mike Gibb - The Impact of CFPB’s Debt Collection Rule

    Published: 1/28/2021
14. Bonus: Product vs Sales

    Published: 11/6/2020