Reimagining The Contact Center - with Marc Bernstein

54 Episodes

1. Customer Service Revolution w/ John DiJulius

   Published: 10/1/2021
2. Why Journey Maps Are Dead w/ Jeanne Bliss

   Published: 9/23/2021
3. Organizations That Train Themselves w/ Adam Lupu

   Published: 9/22/2021
4. What It's Like Being in Customer Support w/ Jodi Heen

   Published: 9/17/2021
5. The Perfect Insurance Sales Call w/ Rob Liano

   Published: 9/14/2021
6. What We Can Learn From Collections Conversations w/ Shawn M. Farris

   Published: 8/31/2021
7. 4 Principles for Conversation Excellence w/ Marc Bernstein

   Published: 8/12/2021
8. How To Maximize The Customer Experience w/ Roy Atkinson

   Published: 7/29/2021
9. Being More Human In CX w/Diane Magers

   Published: 7/14/2021
10. Questioning Contact Center Assumptions w/ Chip Bell

    Published: 7/7/2021
11. How Investors Would Analyze Your Contact Center w/ Michael Lamm

    Published: 7/2/2021
12. Be a Customer Yourself w/Justin Robbins, CX Effect

    Published: 6/30/2021
13. What Does It Take To Be Amazing? w/ Shep Hyken

    Published: 6/16/2021
14. Text Your Best Customers w/ Mike Mixon and James Diel, Textel

    Published: 6/10/2021
15. What Does it Mean To Put The "Customer" In Customer Experience? w/ Annette Franz, CX Journey Inc.

    Published: 5/26/2021
16. Be Where Your Customers Want To Be w/ Colin Taylor, The Taylor Reach Group

    Published: 5/19/2021
17. What's the ROI of Customer Experience? w/ Joey Coleman, Never Lose a Customer Again

    Published: 5/12/2021
18. Good Research is Key for Improving CX w/ Stephen Yap, Call Centre Management Association

    Published: 5/5/2021
19. How Zappos Turned the Call Center into a Great Place to Work w/ Rob Siefker, Zappos

    Published: 4/28/2021
20. 5 Episodes in 50 Minutes - Recap

    Published: 4/21/2021